Shipping Policy
At CIASARA, we offer reliable delivery and order fulfilment services for our customised print products, branded merchandise, home and decor products, digital downloads and digital products. Here's what you need to know about our delivery and order fulfilment process.
Shipping of Merchandise and Print Products
- Shipment Locations: We ship our customised print products and branded merchandise from our fulfilment centers in the US, Europe and Australia to ensure fast and affordable shipping options for our customers.
- Shipment Duration: Standard shipping times within the US typically range from 3-7 business days, while international shipping times can vary from 10-20 working days (excluding any delays that may be caused by customs) depending on the destination and shipping method selected.
- Shipment Tracking: We will provide you with an estimated delivery date when you place your order, and we will keep you updated on the status of your shipment throughout the delivery process. Once your order has been shipped, we will provide you with a tracking number so you can keep track of your shipment.
- Expedited Shipment: We also offer expedited shipping options for customers who need their orders delivered more quickly. Please select the expedited shipping options while doing the checkout.
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Delivery Address Requirements: CIASARA offers delivery to home, work and postal addresses as per the supported worldwide country locations. Please ensure the correct delivery address is provided in the form of House/Flat Number, Floor details, Street Name and Area with a landmark, and correct City, State and Postal ZIP Code details in the shipping order form on our website/marketplace app while placing the orders.
We are not liable for any wrong delivery address and contact information provided by customers while placing the order. Refunds cannot be claimed in case of wrong information is provided by the customer.
- Delivery to Work Address: In case of delivery to a work address, please ensure you include correct delivery details for the work location during the order process so that the courier person can find your office location easily, e.g. company name, floor level, tower/block details, entrance gate number etc.
- Contact Number is Mandatory: You are required to provide the correct mobile number or contact number to ensure our customer care team can reach you for confirmations of order delivery in case of any difficulties with the delivery address.
Delivery Process for Digital Products
- We offer secure and reliable delivery of our digital downloads and digital products via email or secure download links
- You can download your files from anywhere in the world as long as you have an internet connection. If you encounter any issues with your download, please contact us immediately and we will assist you.
- If you have any questions or concerns about our delivery and order fulfilment process, please do not hesitate to contact us at info@ciasara.com. We are always happy to assist you and ensure that your order is delivered to your satisfaction.
Returns and Refunds
- Clothing Merchandise, Accessories and Customised Print Products: All of our products are made to order, which means we do not maintain inventory to avoid any waste which also helps us to meet our economic and environmental obligations. Due to the nature of our made-to-order production process, we are unable to offer refunds for any returned products related to Customised Print Products and Branded Merchandise.
- We create each product specifically for each customer's order, ensuring that every product is of the highest quality. We encourage our customers to carefully review their orders before placing them to ensure that they have selected the correct product, size, color and design.
- Digital Downloads and Digital Products: We are unable to offer refunds for any digital products or digital downloads once they have been delivered to the customer. This is because our digital products and downloads are non-returnable and non-refundable. If you encounter any issues with your download, please contact us immediately and we will assist you.
- If you receive a damaged or defective product, please contact us within 48 hours of receipt of the product and we will be happy to replace it for you. To initiate a return, please contact our customer service team at info@ciasara.com with your order number and the reason for your return.
- Please note that we cannot accept returns for products that have been used, washed or altered in any way. Products must be returned in their original packaging with all tags attached.
We understand that every situation is unique, so if you have any questions or concerns about our return policy, please do not hesitate to contact us. We are always happy to assist you and ensure that you are satisfied with your purchase.
Force Majeure
CIASARA will not be considered if there is a breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).
Extraordinary Circumstances
There could be chances where we may have to cancel your order due to stock limitations, inaccuracies or errors with systems, issues with products or processes, or issues highlighted by our financial security and fraud risk management team. In case the order gets cancelled following your payment, the amount will be reversed back to your CIASARA account. Upon your request, the said amount can be refunded back to your payment source account which you used to pay for the order (Credit/Debit/Internet banking/Wallet Payment).